Division – ICT Online Technical Assistance
(For Division Office Personnel)
For NEWLY HIRED EMPLOYEES without DEPED MICROSOFT 365 ACCOUNT YET
You ONLY need to request for a Google Workspace account. When it is created, no need to request for DepEd Microsoft 365 account. We will automatically forward your information to DepEd Central Office – ICTS for the creation of the said account. Creation of the DepEd Microsoft 365 account may take 5-7 working days or more. Wait patiently for your DepEd Microsoft 365 credentials. We will send it once we receive them.
Google Workspace account is ONLY for accessing Google apps EXCEPT GMAIL. Gmails can be viewed as read-only. ALL EMAILS (sending and receiving) are through the OFFICIAL EMAIL SERVICE PROVIDER, MS Outlook, using DepEd Microsoft 365 account (O365).
These are the online services that we provide. Click the ICT service that you wish to request, read, and follow the given reminders:
Technical Assistance
Hardware/Software
Repair, Installation, Inspection, Troubleshooting and of DepEd-Procured ICT Equipment and Approved Software
Multimedia
Division Level Technical Assistance for AVP, PowerPoint templates, and the like.
User Account Management
Google Workspace
Creation/Password Reset of Division Office Personnel’s Google Workspace account
DepEd Microsoft 365
Follow-up/Password Reset of Division Office Personnel’s DepEd M365 Account
Technical Support
Online Technical Support
Technical Support for Online Activities
(Request should be submitted THREE WORKING DAYS prior the scheduled activity)
Onsite Technical Support
Technical Support for Onsite Activities
(Request should be submitted THREE WORKING DAYS prior the scheduled activity)
Others
2-way Factor Authentication (2FA) Removal
Request for Removal of Microsoft Authenticator or Update Contact Number